PRIVACY POLICY & WEBSITE TERMS

Array Woodworking
Effective Date: March 3, 2026
Last Updated: March 3, 2026

This Privacy Policy & Website Terms (“Policy”) describes how Array Woodworking (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from www.arraywoodworking.com (the “Site”).

By accessing or using this Site, you agree to be bound by this Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information (processed by third-party processors)

• Account credentials (if applicable)

B. Commercial Information

• Products purchased

• Order history

• Custom order specifications

• Customer service communications

C. Technical & Usage Information

• IP address

• Browser type and device information

• Pages viewed

• Date and time of access

• Referring URLs

• Cookies and tracking technologies

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill orders

• Provide customer service

• Communicate about orders and shipping

• Complete custom and personalized requests

• Improve our products and website

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing communications (where permitted)

3. PAYMENT PROCESSING

Array Woodworking accepts all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept digital and accelerated checkout methods, including Stripe, Apple Pay, Google Pay, PayPal, and WooPayments.

All transactions are processed through secure, PCI-compliant third-party payment processors. Array Woodworking does not store full credit card numbers, banking information, or sensitive payment authentication data on our servers.

Payment information is encrypted and transmitted directly to the applicable payment processor. Your payment data is governed by the privacy policies and security practices of the respective payment provider.

By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.

4. FRAUD PREVENTION AND CHARGEBACKS

Array Woodworking reserves the right to refuse, cancel, or hold any order suspected of fraud, unauthorized activity, or policy abuse.

We may require additional verification prior to processing certain orders. Failure to provide requested verification may result in cancellation.

By placing an order, you agree to contact us at stacy@arraywoodworking.com before initiating a chargeback or payment dispute.

In the event of a dispute, we reserve the right to:

• Provide transaction, shipping, and communication records to the payment processor

• Dispute illegitimate chargebacks

• Recover fees and costs associated with fraudulent disputes to the extent permitted by law

• Refuse future service to customers engaging in abuse of the dispute process

5. DISCLOSURE OF INFORMATION

We do not sell personal information.

We may disclose information to:

• Payment processors

• Shipping carriers

• Hosting and IT providers

• Accounting and legal professionals

• Government authorities when legally required

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

• Maintain cart functionality

• Improve website performance

• Analyze traffic

You may disable cookies through your browser settings; however, certain features may not function properly.

7. DATA RETENTION

We retain personal information only as long as necessary for:

• Order fulfillment

• Business and tax recordkeeping

• Legal compliance

• Dispute resolution

8. CUSTOM AND USER-SUBMITTED CONTENT

For custom or personalized orders:

• You represent that you have the legal right to use any names, designs, logos, or artwork submitted.

• We may retain design files for recordkeeping and repeat orders.

• We will not publicly display custom designs containing personal information without consent, except as necessary to fulfill the order.

9. PRODUCT DISCLAIMER – HANDCRAFTED GOODS

All products sold by Array Woodworking are handcrafted and may include woodworking, laser engraving, acrylic fabrication, and 3D printed components.

Due to the natural characteristics of wood and the handmade production process:

• Grain patterns, color variations, knots, and minor imperfections are natural and not defects.

• Slight variations between products are normal and expected.

• Measurements may vary slightly due to material movement and production methods.

These characteristics are inherent to handcrafted goods and are not grounds for return, refund, or dispute.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Array Woodworking shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products or Site.

Our total liability for any claim arising out of or relating to any product purchase shall not exceed the amount paid for the product in question.

Customers assume all responsibility for:

• Proper installation

• Proper use

• Safe handling

• Compliance with local building codes (if applicable)

We are not responsible for damage caused by misuse, improper installation, environmental exposure, or normal wear and tear.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure or deletion of personal information.

Array Woodworking does not sell personal information as defined under California law.

Requests may be submitted to stacy@arraywoodworking.com.

12. CHILDREN’S PRIVACY

This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. CHANGES TO THIS POLICY

We reserve the right to update this Policy at any time. Changes become effective upon posting to the Site.

14. CONTACT INFORMATION

Array Woodworking
Email: stacy@arraywoodworking.com
Website: www.arraywoodworking.com